Template Flow Privacy Policy

Last updated: 1 August 2026

This Privacy Policy explains how Nineteen72 Performance Ltd, trading as Template Flow (“Template Flow”, “we”, “us” or “our”), collects, uses, stores and shares information when Shopify merchants install or use the Template Flow application.

Template Flow is designed for Shopify merchants and authorised members of their teams. It is not intended to be used directly by a merchant’s customers.

1. Who We Are

Template Flow is operated by:

Nineteen72 Performance Ltd
Company number: 15368847
Registered address: 6 Newbridge Close, Broadbridge Heath, West Sussex, RH12 3TN, United Kingdom
Email: info@Nineteen72Performance.co.uk

For personal information that we collect directly to operate, secure and support Template Flow, Nineteen72 Performance Ltd acts as the data controller.

Where we process Shopify store information solely to provide Template Flow’s services at the instruction of a merchant, we may act as a data processor or service provider on behalf of that merchant.

2. Information We Collect

When a merchant installs or uses Template Flow, we may receive information from Shopify and information submitted directly through the app.

Merchant and Store Information

We may collect or receive:

The merchant’s Shopify store name.
The store’s Shopify domain and .myshopify.com domain.
The Shopify store identifier.
The merchant’s name and business contact details.
The store’s country, currency, language and timezone.
App installation and authorisation information.
Template Flow subscription and billing status.
Information about authorised members of the merchant’s team who use the app.

Shopify may provide some of this information automatically when the merchant installs or authorises Template Flow.

Product Information

Template Flow may access Shopify product information where required to provide its template-management features.

This may include:

Product titles.
Product descriptions.
Product identifiers.
Variant identifiers.
Product handles.
Product status.
Product images and media.
Product types.
Vendors.
Tags.
Collections.
Product metafields.
Template assignments.
Other product configuration available through the permissions authorised by the merchant.

Template Flow only accesses or changes product information where this is necessary to provide a feature selected or instructed by the merchant.

Theme and Template Information

Template Flow may access information associated with the merchant’s Shopify themes and templates, including:

Theme names and identifiers.
Published, unpublished and development themes.
Shopify JSON template files.
Liquid template files where required.
Section and block configurations.
Theme settings associated with templates.
Template names.
Template assignments.
Template layouts and structures.
Templates created, duplicated or managed through Template Flow.
Changes made to templates through the app.

Template Flow may create, duplicate, rename, edit, organise or remove template-related files when instructed by the merchant.

Information Provided Directly by Merchants

We may collect information provided directly by merchants, including:

Names.
Business names.
Email addresses.
Support requests.
Feedback.
Template names and descriptions.
Screenshots.
Screen recordings.
Error details.
Information submitted through forms or support communications.
Other information the merchant chooses to provide.

Merchants should not include unnecessary customer information, payment information or sensitive personal information in template names, support requests, screenshots or uploaded materials.

Technical and Usage Information

When a merchant uses Template Flow, we may automatically collect limited technical information, including:

IP address.
Browser type.
Device type.
Operating system.
Access dates and times.
Features used.
Pages viewed within the app.
Error messages.
Crash reports.
Authentication records.
Diagnostic information.
Security and activity logs.

We use this information to operate Template Flow, investigate technical issues, protect the app and improve its performance.

3. Shopify App Permissions

Template Flow only requests Shopify permissions that are reasonably necessary to provide its features.

The exact permissions requested will be displayed by Shopify when the merchant installs or reauthorises the app.

Depending on the features available, Template Flow may request permission to:

View Products

This allows Template Flow to identify products, display product information and identify which templates are assigned to particular products.

Edit Products

This allows Template Flow to assign or update template-related product information when instructed by the merchant.

Template Flow will not make unrelated changes to products.

View Themes

This allows Template Flow to identify available Shopify themes and inspect supported template files and configurations.

Edit Themes

This allows Template Flow to create, duplicate, rename, update or remove template files when instructed by the merchant.

View Files

This may allow Template Flow to identify images, media or other files used within supported templates.

Edit Files

This may allow Template Flow to add or update template-related assets where required by a feature selected by the merchant.

Template Flow does not use its Shopify permissions to make unrelated changes to a merchant’s store.

Merchants should review the permissions shown by Shopify before approving installation or reauthorisation.

4. Customer, Order and Payment Information

Template Flow is intended to manage Shopify templates.

Based on its intended functionality, Template Flow does not request access to:

Shopify customer records.
Customer names.
Customer email addresses.
Customer telephone numbers.
Customer billing or shipping addresses.
Orders.
Draft orders.
Checkouts.
Payment card information.
Customer payment methods.
Customer account passwords.

Template Flow does not intentionally collect personal information directly from a merchant’s customers.

However, a merchant may choose to include personal information within product descriptions, metafields, template content, theme files or support requests.

Where this occurs, Template Flow may process that information only as necessary to provide the template-management service requested by the merchant.

Merchants are responsible for ensuring that any information added to their Shopify products, themes or templates has been collected and used lawfully.

5. How We Use Information

We may use information collected through Template Flow to:

Install and authenticate the app.
Connect Template Flow to a Shopify store.
Verify the merchant’s authority to use the app.
Display available products, themes and templates.
Create and manage Shopify templates.
Duplicate existing templates.
Rename and organise templates.
Assign templates to supported Shopify resources.
Save template settings and configurations.
Carry out actions requested by the merchant.
Provide customer and technical support.
Respond to enquiries.
Investigate errors and technical problems.
Monitor app performance.
Protect against fraud, misuse and unauthorised access.
Maintain the security and reliability of the app.
Administer subscriptions and billing.
Improve Template Flow’s functionality.
Comply with applicable legal obligations.
Comply with Shopify platform requirements.
Establish, exercise or defend legal claims.

We do not sell merchant or customer personal information.

We do not use Shopify store information to advertise unrelated third-party products or services.

6. Lawful Bases for Processing

Where UK or European data protection law applies, we may rely on the following lawful bases.

Performance of a Contract

We process information where it is necessary to provide Template Flow, manage the app subscription and carry out actions requested by the merchant.

Legitimate Interests

We may process limited information where necessary for our legitimate business interests, including:

Operating and improving Template Flow.
Providing merchant support.
Maintaining the security of the app.
Preventing fraud and misuse.
Diagnosing technical issues.
Monitoring performance.
Maintaining business and service records.

We consider the effect of this processing on the rights and interests of affected individuals.

Legal Obligations

We may process or retain information where necessary to comply with applicable laws, regulations, court orders, legal requests or Shopify requirements.

Consent

Where we rely on consent for a particular activity, the individual may withdraw their consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Sharing Information

We may share information with third-party service providers that help us operate Template Flow.

These providers may include:

Cloud hosting providers.
Database and data-storage providers.
Email providers.
Customer-support providers.
Error-monitoring providers.
Security providers.
Analytics and performance-monitoring providers.
Subscription and billing providers.
Software-development and infrastructure providers.

These service providers may only process information for the purpose of providing their services to us.

Where appropriate, service providers are required to protect information and comply with applicable data-protection laws.

We may also disclose information:

Where required by law.
In response to a valid court order, search warrant, subpoena or legal request.
To protect Template Flow, Nineteen72 Performance Ltd, Shopify merchants or other individuals.
To investigate fraud, security incidents or misuse.
To establish, exercise or defend legal claims.
Where the merchant has instructed or authorised us to do so.
As part of a merger, investment, acquisition, reorganisation or sale of business assets.

We do not allow service providers to use merchant store data for their own unrelated marketing purposes.

8. Shopify

Template Flow operates through the Shopify platform.

When a merchant installs Template Flow, Shopify provides the app with the information and permissions authorised during installation.

Shopify processes information under its own privacy policy, terms and data-processing arrangements.

Merchants should review Shopify’s privacy and legal documentation to understand how Shopify independently collects, uses and shares information.

Nineteen72 Performance Ltd is not responsible for Shopify’s independent handling of personal information.

9. Cookies and Similar Technologies

Template Flow may use cookies, session storage and similar technologies that are necessary to:

Authenticate merchants.
Maintain secure app sessions.
Remember app preferences.
Prevent fraud.
Protect the app against unauthorised access.
Provide core Template Flow functionality.
Diagnose errors.
Measure app performance.

Where Template Flow uses optional analytics or non-essential technologies and consent is legally required, an appropriate consent process will be used.

Template Flow does not use a merchant’s customer-facing storefront to track customers for third-party advertising purposes.

Browser settings may allow users to block or remove cookies. Blocking essential cookies may prevent parts of Template Flow from functioning correctly.

10. International Data Transfers

Nineteen72 Performance Ltd is based in the United Kingdom.

Some of the service providers used to operate Template Flow may process information outside the United Kingdom, including within the European Economic Area, Canada or the United States.

Where personal information is transferred outside the United Kingdom or European Economic Area, we will use an appropriate legal transfer mechanism where required.

This may include:

A UK adequacy regulation.
A European Commission adequacy decision.
The UK International Data Transfer Agreement.
The UK Addendum to the European Commission’s Standard Contractual Clauses.
Standard Contractual Clauses.
Another legally recognised data-transfer safeguard.

Information about the safeguards used for a particular transfer may be requested by contacting us.

11. Data Retention

We retain information only for as long as reasonably necessary to provide Template Flow and fulfil the purposes described in this Privacy Policy.

Unless a longer period is required for legal, regulatory, security or dispute-resolution purposes, our expected retention periods are:

Store account and installation information may be retained while Template Flow remains installed and for up to 30 days after uninstalling.
App-managed template and product configuration may be retained while the app remains installed and for up to 30 days after uninstalling.
Technical, activity and error logs may be retained for up to 90 days.
Support communications may be retained for up to 24 months after the support request is closed.
Deleted information contained within system backups may remain for up to 30 days before being overwritten or securely deleted.
Legal, accounting and subscription records may be retained for the period required under applicable law.

Information may be retained for longer where reasonably necessary to:

Comply with a legal obligation.
Investigate fraud or misuse.
Respond to a security incident.
Resolve a dispute.
Establish, exercise or defend legal claims.

Information that has been securely anonymised and can no longer identify an individual may be retained for statistical, analytical or service-improvement purposes.

12. What Happens When Template Flow Is Uninstalled?

When a merchant uninstalls Template Flow:

Template Flow’s access to the merchant’s Shopify store is revoked.
The app will no longer be able to make new authorised Shopify API requests.
App-managed information will be deleted or anonymised in accordance with our retention periods.
Information may remain temporarily within backups until the backup-retention period expires.
Template files or changes previously created within the merchant’s Shopify theme may remain after the app is uninstalled.

Uninstalling Template Flow may not automatically reverse changes that the merchant previously instructed the app to make to a Shopify theme.

Merchants should review and back up their Shopify themes before uninstalling the app.

13. Shopify Privacy Requests

Template Flow will process applicable Shopify privacy and compliance requests received through Shopify’s mandatory privacy mechanisms.

These requests may include:

Requests for information associated with a Shopify customer.
Requests to delete information associated with a Shopify customer.
Requests to delete store information after a merchant uninstalls the app.

Where Template Flow does not hold the relevant information, we will record or process the request as required without creating additional copies of the requested data.

14. Data Security

We use reasonable technical and organisational measures designed to protect information against:

Accidental loss.
Unauthorised access.
Unauthorised alteration.
Improper disclosure.
Destruction.
Misuse.

These measures may include:

Encryption of information in transit.
Access controls.
Authentication controls.
Restricted administrative access.
Secure hosting.
Security monitoring.
Activity logging.
Software and dependency updates.
Procedures for responding to suspected data incidents.

No internet-based service or storage system can be guaranteed to be completely secure.

Merchants are also responsible for:

Protecting their Shopify login credentials.
Using secure passwords.
Enabling appropriate security features.
Controlling staff and collaborator permissions.
Removing access when a staff member no longer requires it.
Reviewing the permissions granted to installed Shopify apps.

15. Merchant Responsibilities

Merchants using Template Flow are responsible for:

Ensuring their use of the app complies with applicable laws.
Providing any privacy information required for their own customers.
Obtaining any consent required for personal information placed within templates, products or metafields.
Limiting app access to authorised team members.
Reviewing Template Flow’s requested Shopify permissions.
Maintaining the security of their Shopify account.
Not submitting unnecessary personal or sensitive information through the app.
Backing up important themes and template files before making significant changes.

16. Automated Decision-Making

Template Flow does not use personal information to make solely automated decisions that produce legal or similarly significant effects on merchants or their customers.

17. Your Rights

Depending on applicable data-protection law and the circumstances, individuals may have the right to:

Request access to their personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of processing.
Object to certain processing.
Request portability of personal information.
Withdraw consent where processing is based on consent.
Raise a complaint with a data-protection authority.

The availability of these rights may depend on the applicable law and the lawful basis relied upon for processing.

To exercise a privacy right, contact:

info@Nineteen72Performance.co.uk

We may need to verify the identity and authority of the person making the request before responding.

Where a request concerns information controlled by a Shopify merchant, the individual should normally contact that merchant directly.

Where required, we will assist merchants in responding to valid privacy requests relating to information processed through Template Flow.

18. Complaints

Individuals in the United Kingdom have the right to raise a complaint with the Information Commissioner’s Office.

We would appreciate the opportunity to investigate and respond to any concern before a complaint is submitted to the Information Commissioner’s Office.

Privacy complaints may be sent to:

info@Nineteen72Performance.co.uk

19. Children’s Information

Template Flow is a business application intended for Shopify merchants and authorised members of their teams.

It is not directed at children, and we do not knowingly collect personal information directly from children through the app.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to Template Flow.
New app features.
Changes to Shopify permissions.
Changes to our service providers.
Changes to our information-handling practices.
Operational requirements.
Legal or regulatory requirements.
Shopify platform requirements.

The revised Privacy Policy will be published with an updated “Last updated” date.

Where a change materially affects how personal information is used, we may provide additional notice through Template Flow, by email or through another appropriate method.

21. Contact Us

For more information about this Privacy Policy, our privacy practices or the handling of information through Template Flow, contact:

Nineteen72 Performance Ltd
Company number: 15368847
Email: info@Nineteen72Performance.co.uk
Address: 6 Newbridge Close, Broadbridge Heath, West Sussex, RH12 3TN, United Kingdom